During the May Day holiday, many tourists choose to rent cars for self driving tours. However, in the field of car rental, chaos such as low price drainage, hidden charges, and car inspection disputes occur from time to time, which not only affects the travel experience of tourists, but also tarnishes the image of tourist cities and disrupts the healthy ecology of the industry. How to avoid pitfalls during the car rental process? How to protect one's rights? The most common trap is the combination of low price traffic and implicit charges. Many tourists are attracted by low-priced advertisements such as' 0 yuan car rental ',' 99 yuan/day ', and' 999 yuan/week ', resulting in significant expenses. ”Xu Xinkong, Secretary General of the Hainan Car Rental Industry Association, introduced that a tourist once saw a low-priced advertisement from a car rental company on a short video platform. When they went to the store to pick up the car, they were forced to purchase high priced insurance, and were charged additional cleaning fees, night service fees, etc. They originally thought it would cost 400 yuan for two days, but in the end, they spent nearly 1000 yuan. Xu Xinkong reminds tourists to first identify legitimate channels when renting a car. Priority should be given to large chain car rental enterprises or legitimate platform partners, avoiding contacting private car dealerships through informal channels. He stated that legitimate enterprises will clearly disclose the items included in the rent, will not force insurance bundling, and all vehicles are fully registered, and their qualifications can be verified online. At the same time, we should be wary of lures such as "cashback" and "free trial runs". The vehicle inspection process is the key to avoiding subsequent disputes. Xu Xinkong suggests that when picking up the car, it is necessary to record the entire process and capture the complete appearance around the car, with a focus on recording scratches on the body, wear on the wheels, glass defects, etc. At the same time, capture the mileage of the dashboard and the scale of the fuel gauge, and capture the contract terms page by page. Refuse blank contracts or handwritten additional terms. A tourist was once claimed 1500 yuan by the merchant for 'scratches on the car clothes' when returning the car due to not carefully inspecting it. In fact, the scratches already existed when picking up the car. He reminded that any problems found during the car inspection should be marked on the inspection form on the spot, signed and confirmed by both parties, and all videos and photos should be properly retained. Standardizing the car rental market requires a combination of industry self-discipline and regulatory efforts. In recent years, transportation, public security, market supervision and other departments in Hainan Province have continuously increased their efforts to rectify the rental car industry, and intensified their crackdown on illegal activities such as unqualified operation and inadequate performance. Some illegal merchants induce consumers to purchase 'car damage insurance' and demand high repair fees when returning the car, which is suspected of being illegal, "said Fu Yi, Director of the Network Transaction Supervision Department of the Hainan Provincial Market Supervision Bureau. Fu Yi said that when consumers encounter disputes such as hidden charges and non refundable deposits, if they rent a car through online channels, they should promptly complain to the platform; If renting a car through offline channels, you can report it through the 12345 government service hotline as soon as possible, and keep evidence such as payment vouchers, contracts, and car inspection videos for the platform and regulatory authorities to investigate and handle. (Looking into the New Era)
Edit:Yingying Responsible editor:Yiyi
Source:people.com.cn
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