Law

How to avoid trust crisis when everything is rentable?

2026-03-17   

High end Hanfu is 98 yuan per day, hairstyles and accessories are 20 yuan per day, and even fans and bamboo umbrellas for photography can be rented on a daily basis. "Recently, netizen Xiaohua experienced Hanfu Makeup's rental service while visiting Xi'an, Shaanxi." Everything I can think of for travel can be rented here. "In recent years, the consumption model of" renting instead of buying "has continued to heat up. According to data from the Development Research Center of the State Administration for Market Regulation, the scale of leasing economic transactions in China will exceed 4.2 trillion yuan in 2024, a year-on-year increase of 32%, and serve over 750 million users. The reporter found that while the leasing economy is developing rapidly, it also faces problems such as insufficient standardization and frequent disputes over rights and responsibilities. Experts suggest that multiple measures such as clarifying responsibilities and standardizing processes should be taken to construct a good credit ecosystem and promote the healthy development of the industry. The trend of "renting instead of buying" continues to heat up. Many items with low usage frequency but necessary for specific scenarios are much more cost-effective to rent than to buy. ”Xiaohua, born in the 2000s, is a loyal user of rental services. She calculated for reporters that a set of professional skiing equipment costs thousands of yuan to purchase, while renting for a day only costs about a hundred yuan. This not only meets the needs of skiing experience, but also avoids idle waste. Currently, the new leasing industry is entering a period of rapid growth. The White Paper on China's New Leasing Industry shows that the market size of China's new leasing industry will grow at a compound annual growth rate of 80.3% from 2024 to 2028. International data company IDC predicts that the market size of China's new leasing industry will exceed 200 billion yuan by 2026. At present, the platform service network has covered more than 200 cities across the country and has reached cooperation with over 35000 merchants. By the end of 2025, the platform has accumulated over 60 million registered users. ”Li Junjie, the person in charge of operation of Renren Renting Platform, introduced that electronic products such as computers, cameras, drones, as well as outdoor equipment such as tents and folding chairs, are all popular rental categories on the platform. The popularity of the rental consumption model reflects profound changes in consumer attitudes, technological development, and social trends. ”Professor Hong Tao, Vice Chairman of the China Consumer Economy Society and Director of the Institute of Business Economics at Beijing Technology and Business University, analyzed that currently, young consumers are paying more and more attention to? cost performance? And what? Actual experience? Leasing allows for trying new products or services at a lower cost, reducing the economic risk of "trying new things" and making consumption more focused on immediate satisfaction and diversified experiences. The advancement of digital technology also provides possibilities for a more convenient rental experience. Is the platform through an AI risk control system? What? Credit free of charge? And what? Full process digital management? Significantly improved the convenience and reliability of leasing. The free deposit service reduces the participation threshold, while the fast review and logistics system shortens the leasing cycle. ”Hong Tao said. Despite the convenience, there is still a 'crisis of trust'. Two days after returning the camera, the other party claimed that I damaged it and demanded compensation. ”Not long ago, in order to record her experience of attending a concert, netizen Xiaosha rented a camera from a certain brand through a certain platform. After using it and sending it back, she checked it carefully to confirm that there were no problems, but two days after the merchant received it, they suddenly stated that "the camera is damaged and needs to be claimed". Xiaosha stated that neither she nor the merchant recorded a video during the process of sending the camera, so no one can confirm at which point the camera was damaged. The merchant approached me for compensation without any evidence, and I am worried about affecting the credit points of the third-party payment platform. In the end, we can only share 50% of the repair costs with the merchant. In addition to the "difficulty in assessing losses" faced by renting cameras, the lessor also faces risks. In January 2025, Ms. Wang rented out her camera worth 15000 yuan through a "credit free" model. Unexpectedly, the other party went missing after taking the camera, and later she found out that her camera had been sold by the other party. I didn't think much about it when I saw that the other party's credit score was good, I didn't expect such a situation to occur. ”Ms. Wang said. The reporter found hundreds of thousands of complaints related to rental items on the Black Cat complaint platform, among which issues such as "difficulty in refunding deposits", "improper collection", and "loss assessment disputes" have become the focus of complaints from consumers and businesses. With the rapid expansion of the leasing market, the participation of multiple entities and the unclear definition of rights and responsibilities are prone to problems such as insufficient standardization and frequent contract disputes. ”Hong Tao pointed out that such disputes often face difficulties in providing evidence, low efficiency, and high costs in safeguarding rights. Lawyer Zhang Yongqi, Director and Senior Partner of Beijing Guangming Law Firm, stated that the proper resolution of lease disputes requires the participation of diverse organizational structures, such as mediation committees and dispute resolution platforms, to provide more efficient dispute resolution channels for both parties. On January 4th, the Ministry of Commerce, the National Development and Reform Commission, and nine other departments jointly issued the "Notice on Implementing Green Consumption Promotion Action", which clearly stated the need to "vigorously develop green leasing services, innovate green consumption models, and encourage travel sharing, space sharing, and item sharing". The leasing economy has not only changed people's consumption patterns, but also promoted the efficient utilization of resources, making it an important carrier for practicing the concept of green development. ”Hong Tao stated that the rapid expansion of the leasing market has also brought about problems such as insufficient standardization and contract disputes, and it is necessary to ensure its healthy development through clear rights and responsibilities, standardized processes, and other means. Clear terms are the foundation for preventing disputes when entering into an agreement. In the lease agreement, both parties should agree on the rights and obligations based on the characteristics of the leased property, such as brand, model, age, handover process, third-party organization, logistics situation, etc., to avoid sticking to their own words without an agreement and reduce unnecessary escalation of conflicts, "said Zhang Yongqi.? Establishing a standardized mechanism is the key to breaking through the trust crisis that is most likely to occur in the post lease repayment process. ”Li Junjie introduced that currently, the platform has built a transparent return and settlement process, supporting users to upload multi angle photos, videos, and status explanations of the returned equipment in the background, forming a comparative chain with the initial records of the equipment retained by the platform before leasing, as the core basis for determining losses. Common forms of fixed evidence include photos, videos, WeChat chat records, logistics information, etc. ”Zhang Yongqi suggests that consumers should have a sense of fixed evidence during the leasing process to avoid unnecessary disputes. Building a credit ecosystem that balances merchant rights and consumer trust requires collaborative efforts from all parties. ”Hong Tao said that in the future, we should further explore the construction of a credit system that covers all types of entities, unify the collection, sharing, and disclosure of public credit information, form a credit environment of joint construction and sharing, and promote the healthy development of the leasing industry. (New Society)

Edit:Jiajia Responsible editor:Shenchen

Source:https://www.workercn.cn/

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