Train tickets for the 2026 Spring Festival travel rush have been put on sale. When opening the Railway 12306 application, users will find that many train numbers are labeled with the word "quiet". 'Quiet' refers to the train providing silent carriage services, adjusting the volume of audio and video broadcasting, guiding quiet behavior, and providing passengers with a relatively quiet train travel environment. What is the coverage of silent carriage service? How to abide by the silence agreement and maintain the public environment when riding in a silent carriage? Do I still need to keep quiet when riding in a non silent carriage? In response to the concerns of the majority of passengers, the reporter conducted interviews. Where can I find it in the silent carriage? The G-train is approaching full coverage and is usually set at the head or tail during the journey. Some individual behaviors such as external sound from mobile phones, loud phone calls, and children's noise have affected the riding experience of others. To this end, the railway department has launched silent carriage services around the diverse needs of passengers. The railway department recently announced that it will expand the scope of silent carriage services from February 1st. More than 8000 high-speed trains will provide services, covering the main lines and major passenger flow channels of the national high-speed rail network, "said a person in charge of the Passenger Transport Department of China Railway Group. Specifically, G-trains are approaching full coverage, with the vast majority of G-trains equipped with silent carriages, except for a few trains with special operating routes or temporary additions; The D-type trains have covered the vast majority of power dispersed EMUs. Except for sleeper EMUs and power concentrated EMUs, the proportion of D-type trains offering silent carriage services is about 80%. As for intercity trains starting with the letter C, considering their small station spacing and short journey, in order to be practical and convenient, silent carriage services have not yet been promoted. Silent carriages are all second-class carriages, usually located at the head or tail of the train. An 8-car or 16 car high-speed train is equipped with one silent carriage; The 17 car long train Fuxing is equipped with 2 silent carriages; The front and rear sets of the multiple unit train are each equipped with one silent carriage. Silent carriages do not sell no seat tickets. ”The relevant person in charge of the Passenger Transport Department of China Railway Group said that setting up silent carriages at both ends of the high-speed train can effectively reduce the interference caused by passengers without seats passing through other carriages, and is conducive to creating a relatively independent and quiet environment. It is reported that if passengers are willing to take the silent carriage, they can choose the train number marked with the "quiet" symbol when purchasing tickets, and at the same time check the option of "please prioritize assigning me a seat in the silent carriage". The system will give priority to assigning seats in the silent carriage. How to comply with the mute agreement? There are multiple ways to guide passengers, and staff remind them to intervene in the silent carriage. How can we truly quiet down? To optimize the riding experience, the railway department has implemented comprehensive silent protection for silent carriages. ”Niu Xiaochen, Deputy Secretary of the Party Branch of Zhengzhou Passenger Transport Section High speed Railway Team 1, said. In terms of carriage environment, train carriages that meet the conditions will turn off the broadcast or lower the volume of the broadcast, and guide passengers to create a quiet atmosphere by posting prominent signs, playing silent reminder videos, and placing promotional cards. Taking the Fuxing high-speed train as an example, the volume of the train's audio and video broadcast will be adjusted to 30% to 40% of the regular volume, and the onboard film and entertainment video system will completely turn off the audio source. ”Introduction by Niu Xiaochen. In terms of carriage services, it is prohibited to promote or sell goods in the silent carriage, and train staff provide gentle service. In addition, the carriage is equipped with some books and magazines for passengers to read. The railway department usually does not provide free earplugs, and it is recommended that passengers bring their own. In special circumstances, passengers may seek assistance from flight attendants, who will provide corresponding services or emergency assistance depending on the situation. For passengers, purchasing a silent carriage ticket means agreeing to the silent agreement, which includes the following terms: firstly, they must maintain silence in the silent carriage, move gently to avoid noise; The second is to mute or vibrate electronic devices such as mobile phones; The third is to leave the silent carriage when answering or talking to each other on the phone; The fourth is to wear headphones or turn off the external sound source function when using electronic devices; Fifth, passengers traveling with children should take care of their children and avoid making noise or crying. If passengers violate the silence agreement, train staff will promptly use appropriate methods to provide friendly reminders, guidance, and dissuasion. On the evening of January 24th, in the silent carriage of the G97 train traveling from Beijing West to Zhengzhou East, a passenger suddenly played a voice on their mobile phone. After the train conductor Liu Dan noticed it, he immediately took a light step forward and silently raised the warning sign, guiding passengers to check the silent warning card. The passenger realized that their behavior was inappropriate, so they stopped broadcasting and the carriage immediately returned to silence. Train staff will hold warning signs with the slogan 'Silent carriage, light language, light action' printed on them, and guide passengers to comply with the silence agreement when patrolling the carriage and checking tickets. ”Niu Xiaochen said that for behaviors such as answering or making phone calls, the staff will guide passengers to move to the connection of the carriage to answer; If there is continuous noise from passengers, staff can assist them in transferring to non quiet carriage seats. What about the other carriages? In any carriage, a civilized and quiet public environment should be maintained, and a silent carriage should be set up. Does this mean that other carriages do not need to remain quiet? The relevant person in charge of the Passenger Transport Department of China Railway Group stated that the railway department has always advocated and called on all passengers to jointly maintain a civilized and quiet public environment in any carriage. The silent carriage is a demonstration model for strengthening guidance and service. In other carriages, passengers will also be reminded to avoid loud noises, electronic devices emitting noise, and children running and making noise through broadcasting and crew patrols. ”The person in charge stated that compared to silent carriages, although there are no silent agreements or mandatory management measures, every passenger still needs to work together to create a quiet and comfortable environment. At the same time, the railway department continues to strive to improve service levels, safeguard key passenger groups, and better meet the differentiated needs of passengers. For example, the China Railway Nanchang Group once used the Harmony high-speed train with dining cars to transform the dining car space into a "baby walking cabin" during periods of relatively low passenger dining demand, creating a happy station for children passengers. Entering the "child walking cabin" area of the G1654 long train set on duty at the Fuzhou Passenger Transport Depot, the "mobile reading corner" is equipped with various books such as picture books and popular science books, and toys such as puzzles and building blocks are placed on the table. The flight attendant is accompanying the children to read a book, softly explaining the story content. When we were on duty, we found that some parents who take their children out do need such a space. ”A train conductor said, 'Children can read books and play with toys here, and the cabin crew will also accompany them to do some quieter activities.' It is reported that the 'child walking cabin' does not sell tickets separately, and passengers can take their children there when needed. Silent carriage service is an important measure taken by the railway department to promote civilized travel and enhance travel experience. We will closely monitor and evaluate the actual effectiveness and social response of the current services, and adjust subsequent arrangements accordingly. ”The relevant person in charge of the Passenger Transport Department of China Railway Group said that the railway department will strive to create more harmonious and comfortable public spaces through precise services. (New Society)