Law

Manage the 'ticket grabbing artifact'

2026-01-28   

Only within the framework of the rule of law can innovation return to fairness and goodwill, truly safeguarding the warm, orderly, and dignified journey home for billions of travelers. The Spring Festival travel rush has begun, and the purchase of train tickets has once again entered the "ticket grabbing war". Various third-party ticket grabbing platforms claiming to be equipped with acceleration packages, dual channels, high bandwidth and other functions are once again active. We not only need to continue exposing its false gimmicks, but also need to promote in-depth rectification within the framework of the rule of law. The essence of the "ticket grabbing artifact" is to transform the allocation of public resources into a tool for "traffic monetization". As a national led public welfare ticketing platform, the core concept of the 12306 railway system is fairness, justice, and inclusiveness. All ticket purchase requests must be queued through a unified interface to enter the system, and there is no "priority" or "acceleration channel". Some platforms place users in a passive position of information asymmetry by exaggerating promotion, default selection, and inducing recharge, which constitutes a systematic erosion of consumers' right to know and choose. What is even more alarming is that some platforms, in order to improve the efficiency of "ticket grabbing" in technical operations, frequently refresh their programs, occupy a large amount of system resources, and easily cause server congestion, affecting the normal purchasing experience of users. This behavior of seeking personal gain at the expense of sacrificing public interests is not simply commercial competition, but rather interference and destruction of the mechanism for allocating public resources. At the same time, users need to provide sensitive information such as ID number, mobile phone number, 12306 account password, etc. during use, which poses a serious risk of privacy disclosure. Some users have reported unfamiliar ride orders in their accounts, which is highly likely due to third-party platforms abusing their accounts. This has crossed the legal red line of data security and personal information protection. The prevalence of "ticket grabbing tools" also reflects the distorted logic of "traffic thinking" overwhelming "user thinking" in the current digital consumption ecology. Some platforms do not aim to improve service efficiency, but instead deliberately create anxiety, package "magic skills", and set up layers of paid checkpoints, turning essential travel needs into profit-making tools. This business model is essentially the same as the offline "scalper", but it just wears the legal cloak of Internet technology and wanders in the legal gray area. Over time, this will not only harm consumer rights, but also erode the foundation of social trust in digital services. The governance of the "vote grabbing artifact" cannot be limited to public opinion exposure and individual case bans, and a systematic governance mechanism must be established. We should clarify the legal attributes of ticket grabbing services as soon as possible, incorporate them into the regulatory scope of the law, establish a platform "blacklist" system, and implement joint punishment. Relevant departments can further optimize the candidate mechanism, expand the redemption rate of candidates, improve user experience, and compress the survival space of "ticket grabbing tools". At the same time, we should promote third-party platforms to publicly disclose ticket grabbing logs, achieve cost transparency, traceability of processes, and truly return to the essence of service. The public also needs to improve their media literacy and technological awareness. When every user refuses to pay for the 'anxiety tax', false demand will naturally shrink, and market chaos will be self defeating. Technology should serve people, not manipulate them. Only within the framework of the rule of law can innovation return to fairness and goodwill, truly safeguarding the warm, orderly, and dignified journey home for billions of travelers. (New Society)

Edit:Yingying Responsible editor:Yiyi

Source:https://www.rmfyb.com/

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