With the development of the economy and the improvement of people's living standards, service consumption has become an important force driving consumption growth in China. The report on the outlook for the top ten hot topics in Chinese business in 2026, released by the China Federation of Commerce on January 20, pointed out that the rapid development of artificial intelligence is accelerating the emergence of more new scenarios for service consumption, injecting new momentum into the growth of service consumption. The report shows that in recent years, the integration of business travel, culture and sports in China's service sector has accelerated, and artificial intelligence has accelerated its integration into various industries, constantly reshaping consumption scenarios, optimizing consumption experiences, and promoting the transformation and upgrading of service consumption from "scale expansion" to "simultaneous improvement of quantity and quality". Taking cultural and tourism consumption as an example, AI is driving the revitalization of tourism scenes and experiences through technology. The AI cultural and museum assistant of the Forbidden City can not only recognize the details of cultural relics, but also intelligently adjust the depth of explanation according to the duration of tourists' stay. Some scenic spots have launched 'one click smart tours', with built-in AI that can customize exclusive tour routes based on real-time weather, pedestrian flow, and user interests. ”Fu Longcheng, former vice president of the China Chamber of Commerce, said. The report points out that artificial intelligence is breaking through traditional service boundaries, giving rise to a new model of "AI+" cross-border integration, and promoting the upgrading of service consumption towards personalization and experience. For example, AI visual scales in retail stores can intelligently recognize the weight of products, and some offline coffee shops have launched "AI coffee workshops" that support voice customization of coffee concentration and latte patterns. Artificial intelligence accelerates the formation of personalized service consumption for thousands of people, further activating growth points such as smart retail, virtual experiences, and social consumption. In the future, new business models based on scenarios, cultural integration, and technological empowerment will further enrich the supply of service consumption and activate the potential of service consumption. ”Fu Longcheng said. (New Society)
Edit:He Chuanning Responsible editor:Su Suiyue
Source:Xinhua
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