Editor's note: The Fourth Plenary Session of the 20th Central Committee of the Communist Party of China proposed to improve the mechanism for consolidating and serving the masses, and consolidate the foundation of social governance for the masses. Legal consultation plays an important role in improving social governance and is an important way to promote legal education and enhance citizens' legal literacy. By popularizing legal knowledge and providing legal consultation, promoting the social consensus of respecting the law, abiding by the law, and using it, guiding the masses to learn the law in practical problems, forming the habit of doing things in accordance with the law and finding the law when encountering problems, thereby reducing social operating costs and promoting social harmony and stability. Currently, with the development and transformation of generative artificial intelligence big model technology, the legal consulting service industry is gradually breaking down the inherent barriers of legal service resources, reshaping the industry ecology and litigation service model. What is the qualitative leap of intelligent legal consulting AI models compared to traditional legal consulting models? How can we better provide legal consultation services to the people? This special issue of this column features a signed article by Professor Yang Kai from the School of Public Legal Services at East China University of Political Science and Law. Please stay tuned. On April 29, 2025, Professor Yang Kai and General Secretary Xi Jinping of the School of Public Legal Services at East China University of Political Science and Law issued important instructions during their inspection of the "Model Speed Space" large model innovation ecological community in Shanghai. China has abundant data resources, a complete industrial system, huge market space, and broad prospects for the development of artificial intelligence. It is necessary to strengthen policy support and talent cultivation, and strive to develop more safe and reliable high-quality products. The Fourth Plenary Session of the 20th Central Committee of the Communist Party of China proposed to deepen the resolution of conflicts and disputes at their source, diversify their resolution, and resolve them in an orderly manner. With the development and transformation of generative artificial intelligence big model technology, the legal consulting service industry in the field of social governance is gradually breaking down the inherent barriers of legal service resources, reshaping the industry ecology and litigation service mode, and upgrading litigation service legal consulting from a single dispute resolution tool to a fundamental support and overall accompanying intelligent auxiliary tool for social governance. This has explored the direction for implementing the "15th Five Year Plan" proposal on deepening the deployment of conflict and dispute source resolution, diversified resolution, and orderly resolution, and provided a new technological empowerment practice path for building a fair, efficient, and authoritative public service system for the rule of law society. The public legal service intelligent legal consultation AI big model and its derivatives 12368 litigation service hotline consultation AIGC series products are based on the DeepSeek open-source universal big model. Through continuous and refined training of professional legal consultation scene question and answer data, they achieve the ability transition from a universal big model to a legal professional big model. Being able to accurately cite legal provisions, analyze cases, and provide users with more professional and accurate legal consultation guidance. At present, the intelligent legal consultation AI model for public legal services is gradually being applied to the 12368 litigation service hotline, online consultation, and offline litigation service center legal consultation in some places. Generative artificial intelligence technology has a profound impact on the legal consultation service industry in the field of social governance and the construction of the litigation service system of the People's Court, which will further promote the modernization transformation of the social governance paradigm. The intelligent service system based on the intelligent legal consultation AI model, through multi-dimensional public service innovation such as knowledge processing, service accessibility convenience, and process collaboration, promotes the transformation of 12368 litigation service hotline legal consultation and online filing registration legal consultation services from traditional models relying on manual experience to data-driven new paradigms of universal equality, convenience, efficiency, and intelligent precision. The intelligent legal consulting AI big model has advanced from a general big model to a professional big model, promoting the adaptation of the knowledge base. In the early application of artificial intelligence in the field of legal consultation, although the general large model achieved basic interaction, it has structural limitations in professional scenarios. On the one hand, the general model's understanding of legal terminology remains at the surface level, unable to grasp the systematic relationship between legal concepts and difficult to support professional analysis; On the other hand, it lacks the ability to transform everyday expressions into legal requirements, and its generalized response cannot meet the precise guidance needs. The big model of the legal profession achieves breakthroughs through deep training in the field, with the core being the construction of exclusive cognitive logic for legal scenarios. It can establish a mapping mechanism between life facts and legal relationships, form the ability to apply scenario based rules, and output a stepped relief path, achieving a dual adaptation of professional norms and public understanding. This advanced nature is a deep simulation of legal logic, providing a technical foundation for the precision of public legal services in the people's court litigation service system. The intelligent legal consultation AI model promotes the innovation of information supply mode from static knowledge to dynamic system construction. Traditional legal consultation revolves around a static knowledge base, and its limitations have become increasingly prominent with the development of practice. There is a lag in information updates, a singularity in knowledge dimensions, and passive service response, which makes it difficult to meet actual needs. The dynamic knowledge system driven by artificial intelligence achieves supply mode innovation through the "four databases linkage". The legal and regulatory database is updated in real-time and presented in an orderly manner, the judgment case database bridges the gap between legal provisions and practice, the administrative resource database achieves spatial connection between consultation and services, and the prompt word library solves the problem of vague demand expression. This shift from "passive output" to "active matching" has promoted the upgrading of public legal services in the people's court litigation service system from information supply to problem solving. The intelligent legal consultation AI model evolves from hallucinatory risk to perceptual mode, promoting the establishment of a trustworthy mechanism for improvement. The "illusion" problem of artificial intelligence has special harmfulness in the field of legal consultation, as legal affairs directly relate to rights remedies, and information deviation may lead to serious consequences, which puts extreme demands on the credibility of the model. The large model of the legal profession builds a foundation of credibility through multiple mechanisms. Anchor conclusions based on authoritative data sources, perform logical chain closed-loop verification, clearly define the boundaries of controversial issues, distinguish different attribute information, and attach risk warnings. These mechanisms construct a credibility framework that is verifiable, traceable, and interpretable, providing a risk controlled prerequisite for the large-scale application of artificial intelligence in the legal field. The intelligent legal consultation AI model can promote the improvement of equal and inclusive levels from inconvenient services to convenient and efficient ones. Traditional legal consultation faces three barriers in terms of service accessibility, which restrict the realization of universality. Space barriers lead to an imbalance in resource distribution, time barriers limit service response time, and capability barriers create technological exclusion, making it difficult for some groups to access services. Artificial intelligence solves the dilemma of universality through technological integration and builds a "threshold free" service system. Breaking geographical limitations in space, achieving full time response in time, and reducing operational barriers in capability. This change has shifted the public legal services of the people's court litigation service system from "accessible to a few" to "inclusive for all", promoting equality before the law from a concept to practice. The AI model for intelligent legal consultation has shifted from being dominated by human services to promoting the reconstruction of the legal service model through human-machine collaboration. Pure manual legal consultation faces supply-demand contradictions and efficiency bottlenecks. The shortage and uneven distribution of human resources have led to insufficient service coverage, and basic work consumes a large amount of manpower, forming a vicious cycle of "basic work squeezing core services". The "human-machine collaboration" mode optimizes resource allocation through functional division of labor. Artificial intelligence plays a fundamental role in ensuring uninterrupted services and improving pre-processing efficiency; Professional personnel focus on high-value processes, deeply handle complex cases, provide humanistic care and quality control. This division of labor concentrates legal resources towards core functions, greatly improving efficiency and fundamentally resolving the supply-demand imbalance in traditional litigation service centers. The intelligent legal consulting AI model expands from industry internal competition to industry ecological co construction to promote the sustainable development pattern. The traditional legal service industry exhibits characteristics of internalization, manifested as imbalanced resource allocation and lack of collaboration. The "Matthew effect" of resource concentration, the "hierarchical gap" of technological application, and the "island effect" of subject collaboration have constrained the development of the industry. Artificial intelligence is driving the industry's transformation from "internal competition" to "ecological co construction". Realize the universal flow of knowledge and technological resources, build a cross subject collaborative network, promote diverse subject innovation participation, and form a virtuous cycle of "application feedback iteration". This ecological model shifts the legal services of the People's Court Litigation Service Center from "single supply" to "diversified co construction", injecting momentum into the sustainable development of public legal services in the People's Court Litigation Service System. The integration of intelligent legal consulting AI models from peripheral assistance to comprehensive governance centers promotes the deepening of service application scenarios. The application of artificial intelligence in the field of legal consultation is gradually penetrating. In the initial stage, as a peripheral tool, it undertook low value-added litigation services, with limited impact on the 12368 litigation service hotline and online registration legal consultation model; With the continuous iteration of generative artificial intelligence technology, it is gradually integrated into the core application scenarios of the modern litigation service system of the people's court, playing an important role in early mediation, dispute resolution, handling of legal and litigation related letters and visits, and legal publicity and education. This deepening not only improves the efficiency of litigation services, but also promotes the underlying logical transformation of the value of litigation services, from "passive response" to "active foresight", and from "experience dependence" to "data-driven". The Fourth Plenary Session of the 20th Central Committee of the Communist Party of China proposed to improve the mechanism for consolidating and serving the masses, and consolidate the foundation of social governance for the masses. The AI big model of intelligent legal consultation for public legal services and its derivative 12368 litigation service hotline consultation AIGC series products have started to be promoted and applied on a trial basis in the application scenarios of litigation services of some middle and basic level people's courts in Shanghai, Zhejiang, Jiangsu, Anhui and other places to participate in social governance, which has a great enlightenment and promotion effect on further deepening the reform of the case registration system and the participation of judicial procedures in social governance, has a huge impact on the modernization of the legal consultation industry and litigation service system in the field of modern social governance, will comprehensively promote the Chinese path to modernization transformation of litigation public legal services, and consolidate the mass foundation of rule of law. From the perspective of coverage, promoting the public legal services of the people's court litigation service system from "accessible to a few" to "universal"; From the perspective of litigation service mode, building a hierarchical supply system of "human-machine collaboration"; From the perspective of industry ecology, a three-dimensional litigation service network of "diversified co construction and sharing" has been formed. With the iterative development of public legal service intelligent legal consultation AI big model technology and the comprehensive promotion and application of generative artificial intelligence technology, it will further strengthen the basic support position of 12368 litigation service hotline consultation service in the field of social governance, provide more solid technical support for the people to feel fairness and justice in every judicial case, and provide important guarantees for the modernization and transformation of the people's court litigation service system. (New Society)