In recent years, China's urbanization process has been accelerating, with the urbanization rate increasing from 53.1% in 2012 to 67% in 2024. The urban resident population has reached 944 million, and cities have become important carriers of a better life for billions of people. Faced with the increasingly expanding scale and complex structure of modern cities, traditional extensive management is no longer sustainable. Modern technologies such as big data, artificial intelligence (AI), and the Internet of Things have provided important support for solving urban governance problems. From intelligent transportation systems effectively alleviating peak congestion, to digital platforms automatically matching stalls for mobile vendors, and to the "city brain" accurately monitoring electric bicycle battery charging at home... These innovative practices are precisely the footnotes of technology making urban governance more refined and efficient. However, in the practice of technology empowering urban management, some places have fallen into misunderstandings. Some blindly pursue technological coolness and spend money to build an "AI intelligent runway", which becomes a decoration due to its inability to be used normally; Some blindly follow the trend and launch intelligent computing centers without considering their needs, ultimately becoming "castles in the air" due to a lack of application scenarios; Some people turn the cart before the horse, turn a blind eye to traffic congestion problems, but vigorously carry out "intelligent transformation" of bus stops. Moreover, some people treat AI technology as a "bonsai" and "achievement", using it to decorate their appearance, cope with inspections, and foster "digital formalism", which goes against the original intention of technology application. Empowering urban management with technology is not simply about piling up technology, nor is it about pursuing superficial beauty and liveliness. It is about using technology to effectively solve the pain points and difficult problems in urban operation. For example, in response to the frequent occurrence of floods and waterlogging disasters, how to use advanced sensing technology to achieve real-time monitoring and effective drainage, so that citizens no longer have to "watch the sea"; How to optimize traffic management through artificial intelligence technology to address the problem of urban traffic congestion, making commuting more efficient and travel smoother for office workers; How to break down data barriers and bring online government services such as medical insurance settlement, business registration, and project approval to address the problem of "difficult, slow, and complex tasks" faced by the public, and replace "running errands" with "running errands" with "running data", etc. In other words, whether technology works or not and whether it can solve problems is the key. To solve the problem, the prerequisite is to identify the problem accurately, conduct in-depth research, timely understand the urgent and difficult concerns of the masses, accurately grasp the pain points and difficulties of urban operation, and achieve the goal of "the people have a voice, and technology is responsive". Nowadays, many cities have a 12345 citizen hotline, where a large number of people's demands are gathered every day. Strengthening the analysis and processing of such "door-to-door" information can provide important references for technology research and development applications. In addition, in the entire process of implementing technology applications, it is necessary to establish an effectiveness feedback mechanism and propose technical optimization and improvement directions based on the effectiveness feedback, so that the "smart brain" of urban operation becomes increasingly "smart". The core of a city is people, and technology is the tool that serves people. Technology empowers urban management, and solving practical problems and improving public welfare should always be the "gold standard". Only in this way can the convenience and comfort of urban life continue to improve, and urban residents can truly enjoy the benefits of technology, have more sense of gain, happiness, and security. (New Society)