IPTV usage fee, Tianyi Home, parent-child membership, camera terminal installment fee... According to media reports, a 62 year old illiterate elderly person's phone number was bound to ten package services of different sizes. Over the course of two years, the elderly person's phone bill was deducted nearly 9000 yuan, and the printed bank statement reached as high as one person. At present, telecom operators have admitted that over 2600 yuan was due to operational errors and have refunded this portion of the fees. The experience of the elderly has revealed a scene of inadequate telecommunications services: when technological barriers encounter information disadvantaged groups, they are slaughtered and covered with the cloak of "voluntarily accepting services". Browsing through the listed bills, you will find that the items such as broadband, data package, Tianyi home viewing, camera installment, etc. are so complicated that even young people have to study for half a day, but they are shamelessly bound to a 62 year old illiterate elderly person. I'm afraid what happens to the elderly is not just a simple "mistaken deduction", but a systematic "hunting" aimed at trapping those who are not familiar with business processing and mobile phone operations in the "package jungle". The biggest trap of this incident lies in "voluntariness". Opening package services can be achieved through the following methods: subscribing to the corresponding package on the official app, reading the terms and confirming agreement; Go to the offline business hall to sign and handle in person; Through the introduction of the staff on the phone and verbal agreement, relevant services were opened. Considering that the elderly person is illiterate, it is likely that they were misled by the salesperson using various incomprehensible concepts and exaggerated claims about the features while answering a sales call from the operator, and agreed to activate it in a confused manner. This kind of "agreement" is a "voluntary" choice made by the elderly under the temptation of every step; This kind of promotion is essentially a consumption trap specifically set up to exploit information asymmetry. If it weren't for the bank staff discovering that the elderly's passbook was being charged in a disorderly manner and notifying them, the elderly's daughter would never have known that her mother had used an elderly phone to handle so many package services, and the sky high phone bills would have continued. Faced with the encirclement of operators, the elderly inevitably feel helpless and alone, but laws and regulations cannot "swallow their pride" and calm things down. The Telecommunications Regulations of the People's Republic of China clearly stipulate that telecommunications operators shall not make false advertising that may cause misunderstandings in telecommunications services. The repeated prohibition of behaviors such as inducing opening and vague charging in real life is mainly due to the low cost of illegal activities, and the power of interpretation lies in the hands of the operators. In this incident, the telecommunications service hall refused to provide the deduction details for the past two years, and the elderly man's daughter had to obtain transaction information from the bank. At present, the operator has not publicly disclosed where the mistake occurred or who made the mistake. It seems that as long as the 2611.15 yuan deducted is refunded, there will be no more fault and no need for punishment. This kind of handling obviously cannot teach the operators a lesson, and it is inevitable to fall into a cycle of "exposure rectification recurrence" in the future. Let the system grow teeth and make the service more warm. To overcome the package dilemma, the first step is to strengthen supervision. The Ministry of Industry and Information Technology should implement a "white list of elderly packages", with all value-added services closed by default, prohibiting operators from actively promoting to the elderly, and requiring SMS secondary verification when opening; Secondly, it is necessary to open up complaint channels, establish a sound evidence mechanism, and require operators to provide detailed deduction information and proof of "sufficient prior notification"; Finally, young people should also show more care and attention, introduce common telecommunications services to the elderly, and regularly check the deduction of fees. Only in this way can we take the elderly out of the "package jungle" and make the "incomprehensible phone bill packages" disappear without a trace. (New Society)