Fill out the "one form" online and upload the "one set of materials" to proceed with your child's enrollment application; Completing the procedures for starting a business in the time of "a cup of coffee"... With the help of "efficiently completing one thing", each "key small matter" that concerns the immediate interests of the enterprise and the people has been transformed from "running back and forth between multiple departments" to "efficiently handling one thing". The Opinion on Establishing a Normalized Promotion Mechanism for Key Matters of "Efficiently Achieving One Thing" issued by the General Office of the State Council was released to the public on the 8th. The opinion points out that "further play the leading role of 'efficiently accomplishing one thing', promote the management and normalized implementation of the list of key issues, and strengthen departmental collaboration and service integration in more fields and on a larger scale". Why does this opinion emphasize the emphasis on "normalized promotion" and "normalized implementation"? 'Efficiently accomplishing one thing' is a powerful lever for promoting the construction of a digital government. To fully leverage the driving force of 'efficiently accomplishing a task', it is necessary to rely on normalized promotion and assist in the normalized development of digital government construction. ”Zhai Yun, a researcher at the National Governance Teaching and Research Department of the Central Party School (National School of Administration), said. Meng Qingguo, a professor at the School of Public Administration at Tsinghua University, believes that the core significance of the normalization mechanism lies in promoting the transformation of government services from "decentralized reform" to "systematic reconstruction". By focusing on the normalization of key issues and breaking down traditional block divisions in the process, cross departmental collaboration is achieved to achieve "one thing" theme integrated services. This is not only an optimization at the technical level, but also a profound change in the concept of government services. ”Meng Qingguo said. In promoting the normalized implementation of key issues, a series of deployments have been made to promote the integrated handling of cross departmental related matters, reduce the overall processing time and frequency, and achieve "one notification, one application form, one set of materials, one window (end) acceptance, and one online processing"; Dynamically allocate service resources through appointment diversion, off peak services, tidal windows, and other methods to avoid excessive and diverse windows, as well as uneven busy and idle schedules; Fully implementing the system of first inquiry responsibility, one-time notification, and time limited completion, and doing a good job in emergency response to system failures and manual backup services... "The deployment of a series of measures and arrangements will help to achieve the transformation from 'able to handle' to 'easy to handle' and further enhance the sense of gain and satisfaction of enterprises and the public. ”Zhai Yun said. Promoting the expansion and efficiency of "efficiently accomplishing one thing" is an important aspect of this opinion deployment. Opinions encourage enriching and expanding application scenarios in areas such as life services and industrial support from the perspectives of enterprises and the public. ”Professor Zheng Lei from the School of International Relations and Public Affairs at Fudan University said that launching more "one thing" service scenarios that are needed by enterprises and felt by the public will help to continuously optimize the business environment and enhance the efficiency of government services. The opinion also proposes to explore the expansion of "efficiently accomplishing one thing" to "efficiently accomplishing one type of thing", and to carry out integrated services for specific groups, industrial chain development, and other "one type of thing". Zheng Lei stated that expanding from "one thing" to "one type of thing" can help achieve "one-stop" integrated handling of related service matters, while also promoting normalized communication and exchange between government and enterprises, collaborative and efficient resolution of practical difficulties, and promoting the transformation from solving a demand to solving a type of problem. It is crucial to achieve "one-stop" integrated services and break down data barriers. Meng Qingguo suggested establishing intensive and efficient data sharing and interaction channels, accelerating the implementation of the Regulations on Government Data Sharing, establishing cross departmental coordination mechanisms, refining relevant implementation measures, and clarifying the rights, responsibilities, and processes of data sharing between public departments. Systems and data from different departments often have inconsistent formats, definitions, etc., becoming a 'roadblock' to data sharing. It is necessary to establish unified data standards and specifications to ensure effective integration and on-demand exchange of data among departments. ”Zhai Yun said. Riding on the 'number' and moving forward with the 'number'. The opinion proposes to steadily and orderly promote the application of new technologies such as artificial intelligence big models in the field of government services while ensuring safety, and provide intelligent Q&A, intelligent guidance, intelligent pre filling, intelligent assistance and other services for enterprises and the public. Experts say that big data technology can help government departments discover the needs of the masses and enterprises in a more timely, accurate, and comprehensive manner, explore pain points, bottlenecks, and difficulties in government services, and provide strong support for optimizing government processes and policy-making. Nowadays, more and more intelligent government applications have emerged, such as AI driven intelligent customer service systems that can provide policy consultation, service guides, and other services around the clock, reducing the burden of manual labor. ”Meng Qingguo said. Reform focuses on implementation. Meng Qingguo stated that we need to promote the establishment of a closed-loop mechanism for user demand response, achieving a leap from passive response to active governance. At the same time, strengthen the cross departmental service collaboration mechanism, break down administrative barriers through "physical centralization+virtual integration", and drive departmental collaboration from "functional segmentation" to "matter linkage". Zhai Yun suggested accelerating the development of the national "One Chess Game", fully leveraging the role of the national government service platform as the hub, and continuously improving the standardization, normalization, and integration level of government services. At the same time, taking the normalization of key issues as an opportunity, we will adopt a step-by-step and iterative approach to accelerate the resolution of urgent and difficult problems faced by enterprises and the public. Only by making government services truly close to people's lives and solving practical problems around them, can the people truly feel the warmth and convenience of government services, and make the construction of digital government more popular, down-to-earth, and effective. ”Zhai Yun said. (New Society)