In the early morning, new messages kept jumping on the interface of the online consultation platform, and the sound of keyboards echoed one after another. May I ask where you feel uncomfortable? Are you allergic to any medication? What medications have you been taking recently? "In front of the screen, Han Aiying, the online pharmacist of Dingdang Quick Medicine, patiently asked the user while quickly typing on the keyboard. Winter is a high-risk period for colds and fever, coupled with irregular gatherings, drinking, and daily routines during the Spring Festival, the demand for medication is much higher than usual. Since morning, Han Aiying has received dozens of inquiries. Many people are in a hurry to take medication, after all, many pharmacies have closed during the Spring Festival, so everyone can only seek help online. If we can help them solve the problem, we think it's worth it. "This is already Han Aiying's 9th year of actively insisting on Spring Festival duty. During this time of year, her work is always particularly busy. At the end of the day, answering phone calls, typing on keyboards, and answering user questions often take more than ten hours. Actually, it's okay to be busy, what's important is not to make mistakes. Some people don't understand the importance of medication, such as antibiotic abuse, not reading instructions, and randomly increasing dosage... When encountering such situations, I will patiently explain and strive to make them use medication safer. "Han Aiying is clear that online consultation and offline consultation are different, and user needs vary greatly, covering a wider range of drugs. There are many things to learn in daily life, such as the generic names of drugs, usage and dosage, precautions, contraindications, and even manufacturers, all of which need to be mastered clearly, "she said with a smile." I often have to squeeze time to learn, after all, I can't answer the questions people ask. "Last Spring Festival, she encountered a particularly anxious user. A mother inquired about a children's medicine online. Her child fell ill, but the nearby pharmacies were closed and it was difficult to buy it online. Han Aiying checked inventory one by one in the background, searched through more than 20 pharmacies before finding stock, and immediately coordinated delivery. Later, this mother called to thank her, and I felt very warm in my heart. Things like this really made me feel that this job was very meaningful. "As for her family's opinion of her Spring Festival duty, Han Aiying admitted," Adults are used to it, but my little one still cries and says, 'Mom, can you please stop working?' Every time I listen, it's really uncomfortable in my heart, but I can only tell her that many people are sick and my mother needs to help them. "As night fell, the street outside the window was decorated with lights, but Han Aiying was still busy in front of the screen. Whenever a new message pops up, she quickly enters work mode. Although she couldn't watch the New Year with her family, she exchanged her perseverance for reassuring "thank you" on the screen. (New Society)