Some take one or two weeks to pay, some delay until the end without resolution, and some call empty numbers... According to interviews with reporters, some proxy drivers who accept orders through platform customer sources have encountered varying degrees of evasion. Experts suggest that the platform can improve its payment mechanism by using prepaid fees or credit guarantees to address the issue of clearing unpaid orders. As little as thirty or forty yuan, as much as three or four hundred yuan. Some may take a week or two to pay, while others may drag on until the end without a resolution On April 8th, when asked if she had encountered any users evading orders, Xiaoxin (pseudonym), a full-time chauffeur in Beijing, nodded helplessly. During the waiting period for receiving orders, he often chats with other chauffeur drivers, and many of his peers have also reported similar experiences. With the development of the platform economy, the number of new forms of employment workers, including chauffeur drivers, is rapidly increasing. Proxy drivers usually register on the proxy driving platform and become the "exclusive drivers" of the platform, providing services through the customer source information published on the platform. However, according to interviews with reporters, some proxy drivers have encountered varying degrees of flight evasion, and "unpaid orders" that are difficult to successfully complete have become their "worries" regarding flight evasion. On the evening of April 5th, heading north along Anli Road in Chaoyang District, Beijing, the open-air dining areas of several restaurants were filled with customers who were causing trouble for the drivers due to customers' delayed payment. At the entrance of these restaurants, several proxy drivers wearing reflective vests are holding foldable electric bicycles with one hand and constantly refreshing their phone pages to wait for orders with the other hand. 39 year old Xiaoxin is one of them. I usually go out to pick up orders around noon and run them until two or three in the morning the next day. Waiting directly near the restaurant can receive system orders faster, and you can also arrange orders with customers in person Xiaoxin comes from Hebei and has been working as a chauffeur in Beijing for 3 years. After familiarizing himself with the business, he can handle an average of 4 to 6 orders per day, and the cost of each order varies depending on the mileage, ranging from tens of yuan to hundreds of yuan. I had planned to have more orders at night and try to run as many as possible, but occasionally I encounter situations where customers cannot pay for orders in a timely manner or even evade orders, which makes Xiaoxin a bit annoyed. He said, "There are several types, sometimes customers forget to pay online, sometimes customers delay payment after getting drunk, and there are also a few that can be considered as' malicious evasion '." On the order page of Li You, a driver in Shenzhen, the reporter saw an unpaid order from March this year, with an order price of 144.13 yuan. The page details show that the mileage of the single is 54.86 kilometers and it took 1 hour and 9 minutes. Li You stated that the customer for this order only voluntarily paid the fee half a month later. Xiaoxin also told reporters that a chauffeur he knew had encountered suspected "malicious evasion". Due to the driver not being able to see the customer's contact information on the order page, they usually ask the platform customer service to contact the customer for payment. However, some phone calls are empty or show that the number has been stopped or cancelled, and it is ultimately left unresolved. The reporter interviewed more than 20 proxy drivers from Beijing, Shenzhen, Anhui, Henan, Fujian and other places. Most of them said that they eventually recovered the unpaid fees, but a few interviewees also said that some "unpaid orders" have not been settled yet. Why is it difficult for proxy drivers to recover overdue "unpaid order" fees? Customers and platforms are both key factors in the smooth receipt of chauffeur fees. Liu Lei, from Hefei, Anhui, has been working as a chauffeur for two years. When he first entered the industry, he registered as a chauffeur for a small chauffeur platform. The platform required drivers to "clear the account when leaving the vehicle" when running orders, "which means customers can scan the code and pay directly before getting off the vehicle, so that the fees can be settled on the spot. However, there may also be special circumstances." Liu Lei told the reporter that once, after arriving at a customer's destination, a drunk customer fell asleep in the car and was woken up without paying and left directly. Customers drink too much and it's difficult to communicate. In addition, the peak order period is already short, and it's not cost-effective to chase after them for money. During the rush to run orders, Liu Lei can only let unpaid orders be put on hold. Sometimes when using online payment, you may forget to pay after getting off the car with your phone Shen Jun, a Beijing resident dining at a restaurant, told reporters that he also feels sorry after receiving a reminder message or phone call from the platform, and will promptly find an order to pay. In addition, several proxy drivers believe that whether the platform timely and effectively reminds customers to make payments, whether the platform advances payments, etc., are key factors in solving such problems. Mr. Wang, a proxy driver from Quanzhou, Fujian, stated that his platform will make advance payments for unpaid proxy orders within 15 days after the order ends. We only focus on serving car owners well, and the rest will be covered by the platform. "The reporter contacted the staff of the authorized driving platform, who confirmed the advance payment mechanism and stated that in the process of handling" unpaid orders "," the platform will urge payment, and the areas where advance payment is opened will make advance payments ". In Xiaoxin's experience, some platforms only advance payment for system dispatch fees, and most platforms do not advance payment for the offline "declaration" of individual drivers, that is, the orders that the proxy driver actively finds the user to accept and then submits to the platform, causing a lot of inconvenience. Regarding this, Liu Lei, who has switched to multiple proxy driving platforms, said that the mechanism of platforms refusing to advance payment for "declaration" is also reasonable, "which can to some extent avoid the behavior of individual proxy driving drivers brushing orders to cash out". If the customer does not pay and the platform does not advance payment, sometimes the driver will ask the platform customer service to call the customer and demand payment Li You mentioned that some proxy drivers have successfully recovered their debts by seeking help from the police or judicial authorities. Looking forward to improving the credit payment mechanism. Shen Jianfeng, director of the Academic Committee of the Law School of China Labor Relations College, said in an interview: "The most important obligation of a chauffeur platform is to organize the operation process, connect chauffeur drivers and consumers, and ensure the normal payment of order fees to workers while ensuring the safety of transportation for consumers." "The platform is the intermediary for organizing production. Regarding the three unpaid order fees of 405.5 yuan for passengers, The court believes that as the only channel for transferring the service fee for proxy driving, if the platform transfers the risk of evading orders to the driver, it will lead to an imbalance of rights and obligations. In the end, the court ruled that the platform, as the principal, should pay the driving service fee and the three unpaid order fees after deducting the commission from the driving driver. Regarding this, Zhang Aidong, a lawyer from Guangdong Yaowen Law Firm, pointed out that if the platform does not make up for the order fees, it is equivalent to transferring the operational risks to the proxy drivers, which violates the principle of fairness. The platform grasps the possibility of consumers using the platform and has access to relevant information about consumers. In this case, the platform should establish a handling mechanism and blacklist mechanism for consumers who engage in unethical consumption behavior Shen Jianfeng said. Zhang Aidong also believes that the core design of the platform mechanism should adopt prepaid fees or credit guarantees. Therefore, it is possible to bind the consumer's associated account, and the driving platform can estimate the cost in advance, and then the consumer can make the payment in advance. The reporter learned through interviews with multiple proxy drivers that currently, some proxy platforms have implemented order fee advance payment mechanisms, set up blacklists, and adopt a full category service ban mechanism for consumers with bad consumption behavior under the brand of the proxy platform. I really look forward to the platform being able to reasonably advance the fees owed to proxy drivers based on indicators such as driver credit scores, duration and frequency of encountering 'unpaid orders' Liu Lei appealed. (New Society)