The reshaping of 'AI civil servants' is not just about technological logic
2025-02-20
The integration of DeepSeek large models is becoming a "popular action" for government systems in multiple regions. According to reports, cities such as Shenzhen, Guangzhou, Dongguan, Hohhot, and Wuxi have all completed the localization deployment of the DeepSeek big model. For a moment, some people lamented that "AI has also come to grab iron rice bowls", while others shouted "Those who just slack off can be laid off", and the topic of "AI civil servants" continued to spark heated discussions. More precisely, the so-called 'AI civil servants' are actually' AI assistants to civil servants'. As stated by the relevant person in charge of the Futian District Government Service and Data Management Bureau in Shenzhen, "Smart employees" cannot make decisions independently, and all have designated guardians appointed by the using department to command and be responsible for their work. Undoubtedly, with its powerful reasoning and integration abilities, AI has unique advantages in some basic, repetitive, and programmatic tasks, such as document generation and error detection, which traditional manual labor cannot match. The personalized customization generation time has been reduced from 5 days to minutes; The accuracy rate of correcting official document formats exceeds 95%, the review time is shortened by 90%, and the error rate is controlled within 5%... The exploration results of Foton, who is enjoying the "first taste soup", also confirm this point. However, it is probably too worrying to say that civil servants will be replaced on a large scale. Even if artificial intelligence has strong computing power, it is difficult for it to "puncture one needle at a time" and resolve various complex conflicts of interest in some complex jobs; Furthermore, government services are not solely focused on efficiency, and the warmth of human nature is also quite valuable. The rapid advancement of technology and the liberation of repetitive labor have not only raised higher demands on human creativity, but also served as a warning: if one lives a simple life without reflecting the true difference between humans and AI, then it is truly a 'self defeating martial arts'. Looking at the longer timeline, it is not surprising that various regions are actively seeking change. In recent years, the construction of digital government has gone from "running at most once" to "not running at all", from "only entering one door" to "not meeting for approval". As a field closely related to people's livelihood, empowering the people and benefiting enterprises with digital technology, and upgrading services through human-machine collaboration have always been the focus of government service reform. The entry of large models is not a matter of "following the trend", but a gradual process. The important difference lies in DeepSeek's open-source model and low-cost deployment, which helps to make government data more secure and controllable. It is worth mentioning that at the end of last year, the National Development and Reform Commission and three other departments issued the "Guidelines for the Construction of National Data Infrastructure", which clearly proposed to support the active construction of government service models in various regions and promote the intelligence of government services. From a broader perspective, the reshaping of "AI civil servants" is not just about technological logic. From a macro perspective, since the beginning of last year, data bureaus have been established in various regions, and the resource attributes of data have been highly valued. Massive government data is not only the "oil" for algorithm optimization, but also expected to empower digital governance and digital economic development. Compared with "intelligent assistants", this is a higher dimensional development and utilization; The systematic reform driven by technological leverage is also forcing various departments to redesign work processes, transform service concepts, strengthen data sharing, improve application standards, and clarify responsibility boundaries; For civil servants, learning to ask questions and use tools effectively is undoubtedly a necessary skill in the AI era, but technology is not omnipotent. For example, "model illusions" mislead decision-making, technological dividends breed "path dependence" and "information formalism", and excessive intelligence exacerbates the "digital divide". We must be highly vigilant about these negative impacts. Technology is good, and people are the foundation. Whether it is a civil servant or an 'AI civil servant', a heart of serving the people is always the standard. (New Society)
Edit:Luo yu Responsible editor:Wang er dong
Source:Southern Daily
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