Expecting 'AI civil servants' to stimulate' catfish effect '
2025-02-19
Recently, the topic of "AI civil servants" taking up their positions has attracted a lot of attention and topped the hot search list. According to reports, Futian District in Shenzhen has launched the "AI Smart Employee" based on DeepSeek and launched the Futian District Government Affairs Model 2.0 version. In addition to DeepSeek's universal capabilities, personalized intelligent agents are tailored based on the actual business processes of various departments and units, meeting the needs of 240 business scenarios in the first batch. The news of "AI civil servants" taking up their positions immediately triggered a wave of "skill panic". Some people have said, 'These AI workers are knocking out their iron rice bowls!' 'If we continue like this, we will lose to AI' new colleagues' in the year-end awards! 'Although many onlookers have a joking and mocking attitude, they also have to admit that there is a collective occupational anxiety and identity anxiety behind these words. How to view whether AI civil servants will take away their jobs? Before answering this topic, it is worth reassessing the position and role of AI in the administrative system. The strengths of "AI civil servants" are obvious - they will not be affected by emotional fluctuations in their judgments, and will not be overlooked due to fatigue. In addition, this group of "silicon-based colleagues" does not account for the establishment. From "onboarding training" to "going on duty" is a matter of minutes, which can significantly reduce labor and administrative costs and has outstanding advantages. However, government work is complex and involves dealing with countless people, and efficiency and accuracy are not the only considerations when doing things. Although AI applications have performed well in standardized and repetitive tasks such as document processing and data review, the gaps in human care, complex decision-making, and value judgments involved in government services that AI cannot overcome are still significant. From the details of the report, it can be seen that the current so-called "AI civil servants" play more of the role of "intelligent assistants", undertaking the auxiliary function of human judgment and decision-making, and are far from truly being able to solve problems. It seems that it is too early for some people to worry about being "robbed of their jobs". However, looking at it from another perspective, from this pressure and sense of urgency, we can also read the expectations of the outside world for improving the quality and efficiency of government service work. Because some civil servants' accustomed work patterns, such as sitting in offices and conducting less research, may undergo significant changes in the future due to the intervention of AI. Therefore, the arrival of "AI civil servants" may stimulate the "catfish effect" and provide a motivation for some "offline" civil servants: if they do not want to be left behind by the times and replaced by AI, they must learn to cooperate with AI, forge their core skills, and invest more energy into creative work such as policy innovation, emergency management, and livelihood services. AI is not replacing the 'iron rice bowl', but the mechanical 'repetitive labor'. As experts have pointed out, the value of AI lies not in replacing humans, but in concentrating human resources towards higher value areas, achieving a paradigm shift from "replacing human resources" to "activating human resources". This "human-machine collaboration" model is the trend and should also be the direction we strive for. (New Society)
Edit:Luo yu Responsible editor:Wang xiao jing
Source:Guangzhou Daily
Special statement: if the pictures and texts reproduced or quoted on this site infringe your legitimate rights and interests, please contact this site, and this site will correct and delete them in time. For copyright issues and website cooperation, please contact through outlook new era email:lwxsd@liaowanghn.com